Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well [...]]]> Our Conflict Resolution Training & Negotiation Training Programs contain powerful conflict resolution techniques – negotiation, assertiveness and persuasion – and significantly help improve workplace conflict resolution.

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential.

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

TrainingProfs Conflict Resolution Skills Training program provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

Below are listed some of the important components of the workshop:

Conflict Resolution Techniques:

• WIN/WIN Approach
• Managing Emotions
• Negotiation Skills
• Assertiveness Skills
• Persuasive Skills
• Outcomes:
  • Increased employee morale
  • Increased employee productivity
  • Increased employee communication
  • Increased customer satisfaction
  • Increased customer base
  • Increased profitability

Change Management Training is important in today’s professional world as organizational change is more the norm rather than the exception. More than ever, work roles [...]]]> Important change management tools are taught in our Change Management Training program. Make our Change Management seminar a part of your Management Training Programs to enable a seamless change management process.

Change Management Training is important in today’s professional world as organizational change is more the norm rather than the exception. More than ever, work roles and organizations are in flux with changes in structure, re-deployment, redundancy and personal crisis. Hence it is important to understand the change management process and learn some important change management tools

Change takes place on three levels:

• Individual
• Team
• Organization

Organizational change management has to happen at all the three interrelated levels. Our Change Management Training is geared toward equipping participants with the various aspects that have to be considered in the change management process, as well as some change management tools and principles. All this helps to support managers, consultants and other change facilitators to fulfill their mission: to initiate and sustain change processes.

As part of corporate training, TrainingProfs offers a space to explore organizational change management constructively. As with all our programs, we work alongside you – before, during and after a course. This ensures that our programs are creatively tailored to meet your needs. Hence where change is concerned, we aim at understanding:

• Where you were last year
• where you are today
• where you project you will be next year

We also understand from our assessment where the lag is – i.e., where management wants people to be and where they are today – and focus on those areas during the training program.

Change Management may be a stand alone topic, or a constituent module of Executive Training in our Executive Management Training. The emphasis in the Change Management Training program conducted by TrainingProfs would be on the following areas:

• Learning the fundamental principles that manage change.
• Managing the people aspect of change by focusing on the key areas that are affected during this process:
  • Awareness
  • Motivation
  • Knowledge
  • Competence
  • Reinforcement

• Creating the structural framework for managing change by developing effective:
  • Master Change Plans
  • Communication Plans
  • Coaching Plans
  • Resistance Management Plans
  • Training Plans

This course has been found to create an impact in the following areas:

• Increases employee morale
• Reduces resistance to change
• Decreases employee turnover
• Increases productivity
• Lowers employee stress
• Improves the relationship between employees and management

One of the main things that separates our call center management [...]]]> The Call Center managers and operation staff will  understand how the business operations and the technology of the Call Center environment interrelate. This cours will equip you with the skill set necessary to improve your call center’s performance. Drive effective change for your contact center using best practice methods.

One of the main things that separates our call center management training from others is that we use benchmarking to prove our best practices and training. No other call center course can offer this type of information.

Our Call Center Management course is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices.These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications).

Course Agenda:

• Organizational Leadership
• Human Resources
• Quality Monitoring and Coaching
• Customer Satisfaction
• The Basics of Call Center Workforce Management
• Call Center IT Management
• Knowledge Management
• Caller Self-Service
• Analytics and Reporting
• Benchmarking

Being able to creatively use problem solving strategies is an important to business as problems are a part of every business. There are those that [...]]]> Our Problem Solving Training Program is an important element in Management Skills Training and focuses on problem solving techniques and problem solving strategiesthat help to analyze, structure and solve business issues.

Being able to creatively use problem solving strategies is an important to business as problems are a part of every business. There are those that are part of everyday business and those that affect long-term strategic direction. In whatever form they may arise; one thing is certain, problem solving must be dealt with at a root cause level. Successful businesses have come to learn how to view and deal with problems by developing effective problem solving skills.

The Problem Solving Training program run by TrainingProfs focuses on problem solving skills, tools and techniques that can be used to structure and identify creative solutions to help deal with business problems. The training program has a strong emphasis on addressing root causes of problems and avoiding looking for temporary or ‘band-aid’ solutions which work only in the short-term.

The Problem Solving Training Program focuses on the following areas:

• Brainstorming
• Pareto Analysis
• SWOT Analysis
• Problem Re-statement Technique

Today all organizations are in the business of problem solving and decision making. The greatest challenge lies in constant evaluation of solutions to problems.

The Problem Solving Training conducted by TrainingProfs introduces effective approaches to problem solving. We do this by combining previously tried and tested standard techniques, as well as innovative methods that we have been gathering through our experience. All these techniques have proven to be successful in producing improvements in efficiency and productivity.

Through the use of activities and business cases, besides other methods, our Problem Solving Training will play key roles in the continued success of your organization’s problem solving training. Participants will return to the workplace with the knowledge and tools to creatively deal with problems and decisions they may be facing.