Revitalize Your Contact Center Team
One-Day Workshop with Sahib Karim Khan on 7th January 2012 at Sheraton Karachi
Does your Contact center team need a revitalizing training?
Do you want your contact center team to sound more energetic?
Do you want a refreshing change in your contact center team?
Program Objective
- To give Customer Service Officers a fresh perspective of the dynamics of call center operations in light of changing customer needs
- To equip CSRs with tools & techniques that will help them take better care of their customers (internal & external)
- To help CSRs enhance their performance through positivity and ergonomics
Workshop Focus Points
Focusing Customers
- Understanding customer behavioral styles
- 8 needs of a customer
- Handling difficult customers (LEARN methodology)
Focusing Performance
- Ingredients of a quality call
- Understanding your own behavioral style
- Understanding team dynamics
Focusing Ergonomics
- Understanding ergonomics & its types
- Ergonomics exercises for call centers
Who should attend?
Contact Center CSRs, Team Leaders and Managers.
Registration Procedure
Email your nominations to:-
info@trainingprofs.com with complete Name, Designation, Organization, Email Address and contact numbers or fill out the below form.
Please make check in favor of :
“TrainingProfs” and contact us for check collection.
Confirmation will be given only after receipt of payment.
Note: – TrainingProfs Reserves the Right to change, time, venue and date of workshop.
Investment Per Participant PKR10,000/-*
(*Includes, course material, Lunch, Refreshments, Business Networking and Certificates)
