Take Your Customer Satisfaction to the Next Level
One-Day Customer Services Excellence Workshop with Gerald David
on 2nd November 2011, at Marriot Karachi
In today’s cut-throat competition, Providing better, faster service is what will keep your customers coming back to you. Because it costs you 10 time more to get a new customer then to retain existing ones!
How You Will Benefit
- Deliver better, faster service and increase customer
satisfaction - Learn how to gain repeat business
- Know what customers expect
- Increase your credibility with customers—and your value to
your organization - Manage stressful situations more effectively
- Recognize the signals of customer irritation—and how to
respond appropriately and assist in quickly finding a workable solution to your
customer’s problem
Who should attend?
Anyone who provides a service or product to external or internal customers, including customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want to reinforce their skills and train their staffs.
Workshop Focus Points
- Showing Customers You Care
- The Benefits of Excellent Service
- Diagnosing Customer Needs
- Personalized Listening Skills
- Vocabulary, Telephone, and E-mail
- Dealing with Difficult Customers
- Responding to Customer Requests
- Managing Customer Expectations
- Professionalism under Pressure
- Internal Customer Service
Registration Procedure
Email your nominations to:-
info@trainingprofs.com with complete Name,
Designation, Organization, Email Address and contact numbers or fill out the below form.
Please make check in favor of :
“TrainingProfs” and contact us for check collection.
Confirmation will be given only after receipt of payment.
Note: – TrainingProfs Reserves the Right to change, time, venue and date of workshop.
Investment
Per Participant
PKR10,000/-*
(*Includes,
course material, Lunch, Refreshments, Business Networking and Certificates)
Download the Brochure of this Event
